Macomb Matters September 2015 Care
CARE Worklife Solutions, the County's Employee Assistance Provider, offers several short skill builder e-learning opportunities that can be completed in 15-20 minutes that are focused on certain skills to enhance effectiveness.
For the month of September, we will be focusing on dealing with conflict. In this Skill Builder, you will explore a variety of conflict types and approaches, as well as consider how to effectively communicate with others who use a conflict-management style that is different from your own personal method. By knowing effective communication techniques to use in conflict situations, you can enhance your ability to resolve conflict.
By the end of this Skill Builder, you should be able to:
- Realize why conflict is inevitable
- Connect conflict management styles with a variety of personality types
- Understand how to resolve conflicts better
- Recognize the importance of active listening
- Apply effective communication strategies
To participate in this month’s Skill Builder course:
Visit the CARE website at: http://www.careofsem.com/employee-assistance/
Click on “Employee Assistance Log In"
Enter the password: macombcounty-wls
Scroll down to the “Skill Builders” box. Click on the plus sign to view the Skill Builder options
Select “The Art of Conflict Resolution”
Human Resources Director