Macomb County Clerk / Register of Deeds receives five national “good government” achievement awards, has 53 total
FastPass appointment system featured in NACo County News
The Macomb County Clerk/Register of Deeds and her staff today received five Achievement Awards from the National Association of Counties (“NACo.”) The “good government” awards are issued nationally to recognize county programs that enhance services, improve county management or promote intergovernmental coordination. Another innovation, the Macomb County Clerk’s “FastPass” system, was featured in the NACo County News newspaper, which is read by county government officials nationwide. The National Association of Counties is the only national organization that represents county governments in the United States. Founded in 1935, NACo provides essential services to the nation’s 3,069 counties.
“I am proud of our union staff who worked with me to achieve these awards,” said the Macomb County Clerk. “These awards show that Macomb County is a place for innovation and good public service.”
The Macomb County Clerk earned many of her achievement awards while cutting her budget and reducing staff.
This year, the Macomb County Clerk received five NACo achievement awards for:
- Evening hours
- E-vital records system
- Veteran photo ID cards
- Consolidated mobile office services
- Online historical election results from 1838 - present
The Macomb County Clerk’s office is open Wednesdays until 7:00 p.m. giving customers a way to get personal service if they cannot get to the office during the day.
Using handheld scanners, the vital records section creates an electronic backup image for office paperwork, allowing staff to immediately scan incoming documents and index them into the system, saving time and physical storage space, and preventing delays.
The clerk’s office issues veteran photo ID cards to county veterans that have a DD214 (discharge paper) on file with the clerk’s office, allowing veterans to carry proof that they are a veteran without having to carry around their DD214, enabling them to get discounts at participating area retailers. This program has been adopted by other Michigan county clerks. The State of Michigan recently passed a law to let the Secretary of State designate veteran status on drivers’ licenses.
The Health Department’s Animal Shelter recently joined the Clerk’s Office at its mobile office locations for one-stop shopping, enabling residents to purchase and/or renew their dog license(s) and obtain information about adopting animals, or to receive county clerk services. Not only does this save residents a trip to the county seat, it allows them to conduct multiple transactions in one location.
The county clerk posted all past election results, from 1838 to the present, on the Web for anyone to view and search, increasing accessibility and preserving valuable records. A simple text search allows one to locate any archived election. Customers may also browse by date and election type. These can be viewed at: http://clerk.macombgov.org/Clerk-Elections-ElectionResults.
NACo featured the Macomb County Clerk’s FastPass system in the June County News newspaper, for which the Macomb County Clerk received an award in 2012. The FastPass system is available online, where customers can select a service, choose a date and time and make an appointment. When arriving at the office, customers check in on their cell phone, or on a computer in the lobby. Customers then receive a text or E-mail alert to step forward when the next available clerk is ready.
the Macomb County Clerk has racked up 53 National Association of Counties Achievement Awards in her tenure as County Clerk / Register of Deeds and created innovative programs, including:
- Partnering with Google and Xerox to create the super index, which is one of the nation’s best public real estate search and fraud detection tools.
- Making it easier for the public to follow campaign money, including searching by individual and business donors, disclosing county and local candidate campaign finance reports in what has been called, “[T]he most transparent in Michigan for reporting County and local political money,” and, “[A] model for other [Michigan] counties to follow,” by the executive director of the Michigan Campaign Finance Network.
- Creating an online Register of Deeds entry book, called, “The single most important step undertaken by any register in the state to stem the tide of real estate fraud,” by the General Counsel of a major title company.
- Improving the quality of concealed pistol license permits and reducing the risk of fraud.
Using Google Checkout to streamline online credit card payments, making it easier for customers to pay.
- Posting online a list of candidate committees that owe fines for campaign finance violations.
- Preserving history by providing text-searchable County Board of Commissioners minutes and resolutions online from 1924 to the present.
- Creating online how-to videos, which explain services to the public on the Clerk’s website and YouTube channel.
- Creating a system to let candidates pay campaign finance fines online.
- May have been the first Michigan county clerk to use competitive bids for election supplies; saving taxpayers over $500,000.
- Switched to Google Apps for Government e-mail and collaboration software implementing secure Cloud Computing.
- Has evening hours Wednesdays to ensure people can get personal service if they cannot leave work to visit the clerk’s office during the day.
- Gives pagers to waiting jurors to shop with most costs paid by local businesses.
- Accepts credit card payments, making paying for services easier.
- Provides overnight delivery service for vital records and court documents.
- Allows concealed weapons permit applicants to check their application status online.
- Provides wireless Internet access for jurors waiting to be sent to a courtroom.
- Offers a business name and death record lookup on the Internet.
- Provides free library book delivery to jurors waiting to be picked for a trial.
- Offers public real estate documents online.
- Offers a mobile branch office bringing clerk’s services to local communities and one-stop shopping with the Michigan Secretary of State.
- Provides free bus rides to people summoned for jury duty.
- Launched a toll-free 24-hour fax-on-demand system providing forms and info.
- Helped start a Personal Protection Order Assistance Center to assist victims of abuse.
- Lets high school students learn and earn by hiring them as election inspectors.
The Macomb County Clerk was recognized last year by Google as a "Government Transformer.”
“My union staff and I have more innovation planned for the future,” said The Macomb County Clerk.
Out of State: 310-575-5035